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How To Overcome Ambiguity, Anxiety and Fear in Your Sales Calls

March 25, 2014 Hamish Knox Cisco, Cloudera, Featured, Overcoming Obstacles, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

If you are unaware of the relationship between ambiguity, anxiety and fear, then you are probably lengthening your sales cycle and reducing your close rate. When you sit across from a prospect, no matter how long or personal your relationship, you are still a salesperson who your prospect fears will sell them something instead of[…] Read More

The post How To Overcome Ambiguity, Anxiety and Fear in Your Sales Calls appeared first on Sales Training Blog | Sandler Training.

What’s Up at Interop

March 25, 2014 John Mark Ivey Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Two years ago, I attended my first Interop IT Conference and Expo in Las Vegas, and it left quite an impression on me. I’d heard about the “granddaddy of all IT conferences,” as it is now in its 28th year, and it didn’t disappoint. Despite the cool parties, the cool swag, and the well-staffed booths, Interop was also wall-to-wall with the world’s IT leaders in attendance. And I was in awe. This year is no different.

What Are Knowledge Management Best Practices for the Service Desk?

March 24, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Early in my career, I helped organizations implement knowledge management best practices based on the knowledge engineering model. The model required a dedicated team of knowledge engineers, who were often technical writers, to develop, validate, verify, and publish knowledge to a knowledge base for use by support analysts in a support center and by customers using self-service. This was a common model used by many high-tech organizations. It also had many challenges.