Author: Brady Orand

ITIL as a Service Provider

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Consider any service industry such as teaching, banking or restaurants. Each of these industries has its unique set of challenges – not only in its industry but also as an organization’s maturity grows. For example, as a restaurant grows from a neighborhood eatery to a national chain, the ways of working must become more formalized. This formalization enables the restaurant to be more consistent in its delivery of services and, hopefully, to be more profitable.

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ITIL Newbie Mistake #11: Thinking You’re Done. Ever.

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

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ITIL Newbie Mistake #10: Expecting a Tool to Do the Work

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

Read more

ITIL Newbie Mistake #9: Relying on Templates

Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

Read more