Digital transformation means different things to different people. One fact they all agree on is that the capability needed to manage this new paradigm will lead to new ways of working, new skills, new technology and embracing more collaborative ways of co-creating value. That challenge has been the driving force for the latest iteration of ITIL®.
The post Three Key Areas ITIL® 4 Will Address appeared first on Global Knowledge Blog.
Read more“The Art of War” by Sun Tzu, a fifth century B.C. Chinese general, provides many modern parallels if applied to providing service. Sun Tzu talks about the “Art of War” being the path to safety or ruin, while good DevOps or service management certainly matches up there.
The post Sun Tzu and the Survival of the DevOps Fittest appeared first on Global Knowledge Blog.
Read moreITIL® and cloud computing should not be viewed as competitors. Not only can they coexist, both initiatives can complement each other within the same organization. There’s no need to choose one or the other—organizations interested in the benefits of ITIL can also benefit from a focus on cloud computing, and vice versa.
Read morePreparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day. What are the three (3) types of Service Level Agreements discussed in Service Design?
Read morePreparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day.
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