ITIL is a framework that provides an organization with best practices for operating IT services in support of business needs. DevOps, on the other hand, is less clearly defined and structured. One simple way to think of it is that it promotes closer harmonization between IT operations and development teams to increase time to market …
Read moreITIL is a framework that provides an organization with best practices for operating IT services in support of business needs. DevOps, on the other hand, is less clearly defined and structured. One simple way to think of it is that it promotes closer harmonization between IT operations and development teams to increase time to market …
Read moreITIL® and cloud computing should not be viewed as competitors. Not only can they coexist, both initiatives can complement each other within the same organization. There’s no need to choose one or the other—organizations interested in the benefits of ITIL can also benefit from a focus on cloud computing, and vice versa.
Read moreOne of the concepts that students in ITIL foundation classes sometimes have trouble grasping is the difference between an incident and a problem. In this series of blog posts, I will discuss the difference, and why the difference is important, as well as some practical examples of the differences between incidents and problems.
Read moreAMC’s television series “Halt and Catch Fire” shows North Texas’ rise as the “Silicon Prairie.” In the 1980s and early 1990s, it’s where IBM PC cloning was explored and where first-person shooter games were created. It’s also the site of the first “logic bomb”—the source of my horror story.
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