Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day.
Question: What are the three (3) types of Service Level Agreements discussed in Service Design?
A. Service-Based, Customer-Based, Multi-Level
B. Service Level Agreement (SLA), Operational Level Agreement (OLA), and Underpinning Contract (UC)
C. Technology Based, Process Based, Service Based
D. Operational, Tactical, and Strategic
Related Course
ITIL Foundation
Related Certification
ITIL Foundation
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