Three Key Areas ITIL® 4 Will Address

October 22, 2018 Barry Corless Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Digital transformation means different things to different people. One fact they all agree on is that the capability needed to manage this new paradigm will lead to new ways of working, new skills, new technology and embracing more collaborative ways of co-creating value. That challenge has been the driving force for the latest iteration of ITIL®.

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Sun Tzu and the Survival of the DevOps Fittest

August 6, 2018 Barry Corless Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

“The Art of War” by Sun Tzu, a fifth century B.C. Chinese general, provides many modern parallels if applied to providing service. Sun Tzu talks about the “Art of War” being the path to safety or ruin, while good DevOps or service management certainly matches up there.

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ITIL® Retains Rank Among Top 5 Most Popular and Top 20 Highest-Paying IT Certifications

May 17, 2017 Barry Corless Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

You may have heard about IT service management and ITIL being yesterday’s news, but the survey suggests you need to re-evaluate those rumors. The enduring value of ITSM credentials and practices have been championed by Gene Kim, one of the Godfathers of the DevOps world, who has said, “It is my firm belief that ITSM and the DevOps movement are not at odds. Quite to the contrary, they’re a perfect cultural match.”