Understanding ITIL® Service Design
In my last blog post I discussed three of the most important parts of the ITIL® Service Strategy book. In this post I will give the same treatment to the ITIL Service Design book.
Read moreTraining in Business
Training in Business Resources and Trends
Driving Employee Engagement through Leadership
There are multiple drivers of employee engagement, from pride in working for the company to having a voice in the way things operate. However, the impact of the relationship with the direct manager is a constant.
Read moreTraining Tools and Techniques for a New Generation of Learners
Experienced instructors who regularly interact with younger learners quickly notice that today’s generation of students tends to be more visual and interactive. Millennials are not only the largest generational cohort in U.S. history at about 80 million strong, they have some distinct generational traits that instructors who hope to engage them effectively should understand.
Read moreQuick Look at the PMBOK® Guide: Critical Chain Project Management
In this blog series, we’ll get you up to speed on using the key tools listed in A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Fifth Edition, including Critical Chain Project Management. Critical Chain Project management is somewhat counterintuitive, so hang on to your hat. The outstanding feature of Critical Chain […]
Read moreBig Data for the Learning Age
Today’s workplace is experiencing a serious skills gap that experts are predicting will only worsen. The combination of veteran workers retiring and new workers entering the workforce unprepared has organizations scrambling to find new ways to close the widening gap between open positions and qualified employees.
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