Point the thumb, before you point the finger: Taking responsibility for your sales performance

I had a position coach during my freshman year in college that made the comment, “Point the thumb, before you point the finger,” and it has stuck with me ever since. Our football team was in a transition period, new coaches, new players, new strategies and we stunk pretty badly. One week, we sat down[…] Read More

The post Point the thumb, before you point the finger: Taking responsibility for your sales performance appeared first on Sales Training Blog | Sandler Training.

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Why Is Knowledge Management So Important to the Service Desk?

Implementing knowledge management within a support organization to improve the service desks abilities to respond to customer issues benefits the organization, the support staff, and the customers. Here are just a few reasons why organizations implement knowledge management.

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