What Every PM Should Know About Project Plans

January 4, 2018 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

How do you describe a project plan to someone who is new to project management? Ask a dozen practicing project managers (PMs) this question and they will each give you a different definition based on their unique analytical approaches to project work. With so many differing philosophies, a unified definition of a project plan is necessary. A distinction must also be made between the outputs of project planning and the project plan itself, the significance of which will allow projects of all types to be described at a high level and in a common language.

Hacked? How to Break the Bad News to the C-Suite

October 12, 2017 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Sure, your organization needs defensive strategies that go beyond basic compliance and are both durable and flexible. It’s a generally accepted fact that the human element is a critical facet of cybersecurity in terms of maintaining an educated workforce. But what happens when the inevitable breach happens, and you’re responsible for sharing the bad news?

ITIL® Foundation Question of the Week: Service Design

September 24, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day. What are the three (3) types of Service Level Agreements discussed in Service Design?

ITIL® Foundation Question of the Week: IT Continuity Plan

September 14, 2017 Michael Caruso Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day.

ITIL® Retains Rank Among Top 5 Most Popular and Top 20 Highest-Paying IT Certifications

May 17, 2017 Barry Corless Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

You may have heard about IT service management and ITIL being yesterday’s news, but the survey suggests you need to re-evaluate those rumors. The enduring value of ITSM credentials and practices have been championed by Gene Kim, one of the Godfathers of the DevOps world, who has said, “It is my firm belief that ITSM and the DevOps movement are not at odds. Quite to the contrary, they’re a perfect cultural match.”