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Tag: itil service operation

The Six Questions to Ask Yourself about ITIL Event Management

July 24, 2015 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

When setting up an event management process, it is very important that a service provider is able to answer the following six questions. Failure to effectively answer these questions often results in an event management process that does more harm than good.

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Understanding ITIL® Service Operation

May 26, 2015 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.

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ITIL Exam Prep Question of the Week

April 21, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Based on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle: incident management, request fulfillment, problem management, _____________, _____________.

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ITIL Exam Prep Question of the Week

April 7, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is NOT an objective of the Service Transition lifecycle stage?

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