When setting up an event management process, it is very important that a service provider is able to answer the following six questions. Failure to effectively answer these questions often results in an event management process that does more harm than good.
Read moreIn my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.
Read moreBased on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle: incident management, request fulfillment, problem management, _____________, _____________.
Read moreWhich of the following is NOT an objective of the Service Transition lifecycle stage?
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