ITIL Exam Prep Question of the Week

Based on your knowledge of ITIL, identify the missing processes from the service operation stage of the service lifecycle:

• Incident management
• Request fulfillment
• Problem management
• _____________
• _____________

Choose one:

1. Service desk and event management
2. Release and deployment and access management
3. Event management and access management
4. Access management and service reporting

The correct answer is 3.

“Service desk and event management” is incorrect because the service desk is a function not a process. “Release and deployment and access management” is incorrect because release and deployment is a process within service transition. “Access management and service reporting” is incorrect because service reporting is not a process within service operation.

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Related Courses ITIL Foundation