What’s the Difference Between High Availability and Fault Tolerance in VMware vSphere?

High availability’s goal within VMware vSphere is to minimize downtime, not prevent it. This feature is available in all editions of vSphere except Essentials. It is designed to handle the failure of any or all of the following: Loss of a physical ESXi server. Loss of a virtual machine. Loss of an application within a […]

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4 Ways to Incorporate Social Media into Your IT Support

Let’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.

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