Why Customer Service Certifications Matter

There is good reason our society values a licensing/certification system. When one is licensed or certified, whether it is for operating heavy machinery or professionally to offer services, there’s a sense of assurance that the licensee has undergone extensive training and testing to be qualified for whatever operation or service is being performed.

Read more

Closing the Skills Gap: Why You and Your Company Need Workforce Transformation

If you’re a traditional IT specialist such as a systems administrator, developer or service manager, then you are probably already thinking about long-term career development. As more roles consolidate and functionality automates, you’ll likely have lots of questions. How do I get more strategic? How do I get closer to the business, and how do I add value so that I can’t be outsourced?

Read more

IT Workers in 2015: Hire for Fit, Train for Skill

As the unemployment rate and the number of unemployed workers continue their downward trends in 2015, the trend creates additional question about high demand and highly skilled workers, such as IT workers. If the overall employment rate is 94.5 percent what is the rate for those with highly desirable skills?

Read more