Security + Question of the Week
Which of the following is implemented via technical control?
Read moreTraining in Business
Training in Business Resources and Trends
Trust Leadership and Employee Engagement
In today’s rapidly evolving business and consumer landscape, companies need to be more agile and efficient than ever before. Managers and supervisors have a more complex responsibility of maintaining strong engagement among a very diverse range of employees. Learning strategy frameworks must be interesting and enlightening for all staff members while supporting alignment with business goals.
Read moreWhat is an ITIL Certification Really Worth?
In order to assess the value of ITIL certifications to individuals and organizations, a survey was created and targeted to individuals who have earned various ITIL certifications. The purpose of the survey was to assess both the tangible and intangible value of these certifications, and it focused on various ITIL Intermediate certifications and ITIL Expert. The value of ITIL Foundation was not assessed because that is a basic, common, entry-level certification.
Read moreHow To Troubleshoot Cisco Switches
For almost every network engineer, the “rite of passage” is a network outage or problem that was unpleasantly memorable and particularly difficult, and told in stories for years to come. The important concept here is to realize that while these things can and do happen, they should remain infrequent events rather than frequent occurrences. This is essentially what network troubleshooting and problem resolution is all about.
Read moreSales Training Guided by Data NOT Gut
The biggest misconception about sales training is that we can train people how to sell and that it can be done in a one-day workshop. Like most training, whether you are taking SCUBA lessons, driving lessons or golf lessons, it takes a lot of work to not only teach people a new way to think about an activity but to get them to do it “right” in the heat of the action, in the middle of the game, when they are tired, stressed and busy thinking about the big picture or thinking about the moment. There is no fool-proof series of steps that sellers could take that would always result in a closed sale with a qualified customer whenever they need one. There are no magic words. There aren’t specific questions or turnarounds or presentation “tricks” that always get customers to buy. If such magic existed, it would probably work best to train (brainwash?) the customers, not just the sellers or at least train both parties.
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