Training in Business Resources and Trends
Large organizations often have a high demand for learning but a low capacity to deliver on that demand, particularly on a wide variety of topics or in formats that meet the needs of all employees. Partnering with other organizations can increase and e…
Read moreIn this post, we are going sort through the evolution of the different programs that have been used over the years to create call processing instructions. We will explore how programming progressed from exclusively text-based scripting to scripts and graphical-based flows. Tips for working with flows will be described. We will discuss the introduction of the Contact Router and different ways of supporting the first place (Contact Router or Master script) where all contacts are processed.
Read moreVMware recently revamped their certification roadmap to focus on job roles instead of products. So what does that mean for you?
New certifications that are better aligned with everyday tasks you perform
Flexible career paths
Strong correlation between courses and certifications
In order to provide the most complete protection against malware, which of the following is the best implementation choice?
Read moreSometimes work sucks. No shock, Sherlock.
I don’t know how your 2012 turned out work-wise, but if it was less than perfect, I wouldn’t bet on 2013 being a walk in the park either. While your co-workers are preparing for the zombie apocalypse (Who needs a Mayan calendar right?), I’d suggest you take a moment or two to reassess your job satisfaction and consider a few ways to make 2013 more rewarding.
Luckily, I love my job, but on more than one occasion, I’ve had managers tell me they’re surprised at how well I evaluate my position. I grew up on a farm so I know there are way worse places I could be on a winter’s morning than a cubicle at Global Knowledge headquarters in Cary, NC.
If someone who is as jaded and sarcastic as I am (okay, at times I’ve even been called an insatiable whiner) can see the bright side of my job, surely I can help you do the same:
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