Changes to the CCNA Certification

At the end of March, Cisco announced a redesign to their long-time CCNA certification program. The CCNA certification has become the CCNA Routing and Switching certification.

To align with changing job roles in the industry, this update will fill the skills gaps that emerge when technology outpaces skills development and training. CCNA Routing and Switching focuses on network infrastructure, mainly routing and switching, but it also includes wireless access, security, and connectivity to branch offices using WAN.

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Now’s the Time for Performance Support

In 1991, Gloria Gerry pioneered the initial ideas and practices of Performance Support (PS) in her book, “Electronic Performance Support Systems”. She rightly proposed that the learning strategies of organizations needed to “be reconceived to influence the primary purpose of organization: to perform effectively and efficiently.” She also observed that the “information, rules and knowledge” that workers needed in order to “optimize performance” were “spread all over the place” and needed to be made “within easy reach.” According to Gerry, organizations needed to “give up the idea that competence must exist within the person and expand [their] view that whenever possible it should be built into the situation.”

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