6 key rules in maintaining a happy and content customer
To be prosperous, a company must offer products and services that people are willing to buy. But selling is not the end of[…]
Read more
Training in Business
Training in Business Resources and Trends
Social Engineering: How Hackers Hack the Human
According to Donn Parker in Fighting Computer Crime, the weakest link in security is the human. Hackers see the opportunity in having people facilitate the attack. We call this “hacking the human.”
Read moreOn the Way to One Million CompTIA A+ Certifications
This summer, CompTIA is expected to issue its one millionth CompTIA A+ certification. To celebrate, CompTIA has joined with its partners to give away 150 A+ training prizes. In fact, Global Knowledge is chipping in our A+ Certification Prep Course. All the excitement got me thinking about the value of A+ certification.
Read moreITIL Exam Prep Question of the Week
Which of the following is NOT an element of a business case?
Read moreThe Sales Manager’s Challenge
Sales managers have a pretty tough job, and it’s getting tougher all the time given a variety of factors; from the economy to reduced customer budgets to more sophisticated buyers to more complex sales environments and to other similar difficulties. Most managers are familiar with the day-to-day “administrative” functions of the role. This includes working on deals with their reps, compiling weekly forecasts, reviewing opportunity status, measuring daily activities (calls, meetings, etc.), reporting for management and more. But there’s another side of management that some managers don’t know about, aren’t able to do or just don’t like to do, and that is Coaching and Sales Training.
Read more