ITIL Exam Prep Question of the Week
Which of the following is NOT an element of a business case?
Read moreTraining in Business
Training in Business Resources and Trends
The Sales Manager’s Challenge
Sales managers have a pretty tough job, and it’s getting tougher all the time given a variety of factors; from the economy to reduced customer budgets to more sophisticated buyers to more complex sales environments and to other similar difficulties. Most managers are familiar with the day-to-day “administrative” functions of the role. This includes working on deals with their reps, compiling weekly forecasts, reviewing opportunity status, measuring daily activities (calls, meetings, etc.), reporting for management and more. But there’s another side of management that some managers don’t know about, aren’t able to do or just don’t like to do, and that is Coaching and Sales Training.
Read morePerformance Metrics and “Gaming the System”
Performance metrics are a key building block of an organization’s analytics capabilities—with good reason. Everyone wants to understand how well their organization performs, and there’s often data around for easy picking. But, beware. As you develop the discipline of organizational self-analysis, be mindful of the effects your analysis can have on employee behavior.
Read moreWhat Is This DIAG Section in the CCIE R&S v5 Lab Exam?
Cisco has announced the long-awaited update to the CCIE Routing and Switching (R&S) program: CCIE R&S version 5.0! There are quite a few changes in CCIE R&S v5. In this three-part series, I’ll do my best to cover them all.
Read moreBuilding Trust And Collaboration In The Training World
There is no denying that effective collaboration is critical for business success, especially in the world of training. Collaboration is required among executives, business units, the training department and learners to ensure that everyone is on the s…
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