itil v3 exam

ITIL Exam Prep Question of the Week

June 30, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?

ITIL Exam Prep Question of the Week

June 30, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

What are the three types of service level agreement (SLA) frameworks referenced in the ITIL framework?

ITIL Exam Prep Question of the Week

June 16, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Based on your knowledge of ITIL, identify the missing processes from the service operations stage of the service lifecycle: incident management, request fulfillment, problem management, ____________ and ____________.

ITIL Exam Prep Question of the Week

June 2, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is the best description of a known error?

ITIL Exam Prep Question of the Week

May 19, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Which of the following is the best description for a request model?