Want a Strong ITIL Strategy? Start with the Right People

Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT service management (ITSM) practice.

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The Danger in Millennials Favoring One-Style-Fits-All Leadership

With millennials eclipsing generation X in the workforce and moving quickly into leadership roles, an emerging leadership style will impact the workplace that may be quite different from that of prior generations. For organizations to survive, they wil…

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