Colliding the Worlds of DevOps, ITIL® and Agile

March 9, 2017 Paul Dooley Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Change is the order of the day, and now more than ever, the pace of business and technology change is accelerating. Businesses and customers are looking to IT service providers to be more responsive and deliver more frequent service changes with higher quality, which results in services that deliver more value to the business. ITIL is the de facto global framework for delivering and managing technology as a service to the business. Agile is a methodology for speeding the development and deployment of applications. DevOps is a philosophy or way of working that has the potential to realize greater benefits and faster delivery through such agile methods.

Want a Strong ITIL Strategy? Start with the Right People

January 10, 2017 Paul Dooley Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT service management (ITSM) practice.