Quantifying the Investment in Learning
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Why It’s Critical to Focus on Key Performance Indicators in Training
The post Why It’s Critical to Focus on Key Performance Indicators in Training appeared first on Training Industry.
Read moreThree Types of Metrics Defined by ITIL
An important aspect described in the ITIL Continual Service Improvement book involves the various types of metrics that ITIL recommends and how they are used. The three types of metrics ITIL identifies are technology, process, and service. In this post, I will describe these three types of metrics and provide some examples of each.
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