ITIL Exam Prep Question of the Week

Based on your knowledge of ITIL, identify the missing processes from the service operations stage of the service lifecycle: incident management, request fulfillment, problem management, ____________ and ____________.

1. Service desk and event
2. Release and deployment and access management
3. Event management and access management
4. Access management and service reporting

The correct answer is 3.

“Service desk and event” is incorrect, because the service desk is a function not a process. “Release and deployment and access management” is incorrect, because release and deployment is a process within service transition. “Access management and service reporting” is incorrect, because service reporting is not a process within service operation.

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ITIL Foundation