Humana’s Innovative Approach to Delivering a Superb Customer Experience

August 3, 2015 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

With the recent shift in the insurance landscape and healthcare laws, many consumers are feeling overwhelmed, if not discouraged, when trying to figure out which plan is best suited for them. In response, insurance carriers are seeking out ways to simplify the consumer purchasing experience and become more effective and efficient.

Tips and Tricks for Expediting Service Resolution in Your POWER Server Environment: Part 2

July 30, 2015 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Part 2: Over the course of the past 28 years or so, I’ve been called upon to assist clients with resolving existing service-related POWER Systems issues, both hardware and software (configuration / application performance) related. Expediting the resolution of service-related issues is key to maintaining a successful environment. Whether you’re a newly initiated or seasoned system administrator, there are three critical elements involved in expediting service resolution: documentation, preparation and conversation!

Tips and Tricks for Expediting Service Resolution in Your POWER Server Environment: Part 1

July 23, 2015 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Over the course of the past 28 years or so, I’ve been called upon to assist clients with resolving existing service-related POWER Systems issues, both hardware and software (configuration / application performance) related. Expediting the resolution of service-related issues is key to maintaining a successful environment. Whether you’re a newly initiated or seasoned system administrator, there are three critical elements involved in expediting service resolution: documentation, preparation and conversation!

Guess Who’s Coming to Dinner? Cooking with IBM Watson Part 2

May 20, 2015 Caitlin Long Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Not many people can say they’ve had a chance to attend a dinner party where the menu was created by a cognitive computer system, but my colleagues and I made it happen! The Dinner Party After hours spent in the kitchen, it was finally time to enjoy the fruits of our labor with an IBM […]

Guess Who’s Coming to Dinner? Cooking with IBM Watson Part 1

May 13, 2015 Caitlin Long Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Part one: The cognitive cooking campaign was designed to showcase Chef Watson’s culinary prowess, and resulted in the cookbook “Cognitive Cooking with Chef Watson,” populated with recipes from the “mind” of a computer. Given the fact that I love any excuse to have a potluck, I decided to put my crack team of IBM investigators on the case by hosting a Watson Dinner Party. In part one of Guess Who’s Coming to Dinner? Cooking with IBM Watson you’ll get a behind the scenes look into the trials and tribulations of cooking alongside IBM’s Chef Watson.