Training Auto Service Staff to Deliver an Outstanding Customer Experience

June 20, 2018 Taryn Oesch Cisco, Cloudera, customer service training, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The post Training Auto Service Staff to Deliver an Outstanding Customer Experience appeared first on Training Industry.

Troubleshooting Versus Training

February 26, 2018 Taryn Oesch Cisco, Cloudera, customer service training, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The post Troubleshooting Versus Training appeared first on Training Industry.

How Training Programs Improve Customer Service

December 28, 2017 Taryn Oesch Cisco, Cloudera, culture, customer service training, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

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Capitalizing on Digital Disruptions

August 6, 2015 Michelle Moore Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

There is no question that forces like globalization, changing demographics, harsh economic environments and rapidly changing technology are creating challenges and conditions never experienced before. In this new world with volatility, uncertainty, complexity and ambiguity (VUCA) the only certainty seems to be the unstoppable and accelerating pace of technological advancement.

Improve Cloud Computing Service Quality with Five Simple Questions

April 11, 2014 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Cloud computing means managing services, and that means delivering to customer expectations. If you manage cloud services delivery, your answers to five simple questions can help you determine whether you’re doing that.