How Can Cloud Computing Help My Business?

April 20, 2015 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In order to remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences that leverage location and social preferences. These same customers have been conditioned to provide their preference and location information willingly via mobile devices and social media. IT has to tap into this information and then lead the charge (with business sponsorship) to use digital technologies to maximize the value of IT investments and drive new business growth.

HDI 2015: IT Service and Support Management Meets Big Data

April 6, 2015 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

The first thing I noticed on the floor of HDI 2015 in Las Vegas was the people. Of course there were lots of them, it’s HDI after all, in Las Vegas and the Mandalay Bay! But these attendees were different. What I immediately noticed was the lack of large bags stuffed with tchotchkes. They didn’t seem to be on the stereotypical trade show mission of gathering t-shirts. Indeed, I saw only a couple of booths laden with squeeze toys and other free promotional items typically dispensed at trade shows, conventions and similar events.

Is Your Help Desk Being Replaced with Social Media?

January 27, 2015 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

As social media systems and services like Yammer, IBM Connections, Facebook and Twitter are now replacing IT service desks, it’s wise to consider which approaches are best for social media technical support.

Why Cloud Should Take a Backseat in 2015

December 1, 2014 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Cloud computing is so prevalent now that it’s taking a backseat to what really matters to most companies: sales. In 2015 we’ll see more focus on the social mobile and analytical selling capabilities that cloud empowers than we will about cloud tech. We’ll see corporations leveraging what cloud lets them do, and that’s how it ought to be. That means cloud has grown up, and it’s now time for business.

Cloud Computing Requires Automated Service Level Management

April 24, 2014 Hank Marquis Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Ten years ago I asked if you wanted to trim $500,000 per month from your IT budget while increasing productivity. Guess what? Ten years have passed and virtually nothing’s changed, except that it’s now more important than ever to automate your service level management!