Get Up to Speed with Cisco Unified Communications Workspace (CUCM) Administration

June 18, 2018 Jim Martin Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Cisco Unified Communications Manager (CUCM) is an industry leader in enterprise call and session management. More than 200,000 customers worldwide have deployed over 60 million Cisco IP phones and tens of millions of soft clients. Reliable, secure and scalable, CUCM brings people together anytime, anywhere, and on any device, using an integrated collaboration infrastructure for voice and video calling, messaging and mobility.

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Understanding Calling Search Space Usage at the Phone and Line Level

October 14, 2014 Berni Gardiner Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

For those of you who are learning to configure Cisco Unified Communications Manager (CUCM), some aspects of the configuration might seem ambiguous or confusing. One of the areas I am sometimes asked about is the use of Calling Search Space (CSS) and where to best configure it.

Benefits of Using “+” Dialing in the CUCM Dial Plan

October 3, 2014 Berni Gardiner Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

For smaller companies, configuring a dial plan to account for variations in dialed numbers is often not a problem. However, companies that are larger and more global in nature encounter a number of issues when designing their dial plan approach.

How To Use Enterprise License Manager with Cisco Unified Communications Manager

September 29, 2014 Berni Gardiner Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

License provisioning has always been a bit of a challenge in the CUCM environment. Prior to CUCM v9.0, licensing was managed on a per-cluster basis with each cluster requiring its own license files that were tied to the media access control (MAC) address of the cluster’s publisher. This approach to license management was limiting in the fact that one cluster might have unused licenses while another cluster may be at its limit and sharing between clusters was not possible.

Enabling Call Screening Based on Caller ID in CUCM

September 23, 2014 Berni Gardiner Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Occasionally I am asked to configure the ability to block calls based on Caller ID. Prior to Cisco Unified Communications Manager (CUCM) v8, the only way to block these calls was to configure voice translation rules and profiles on the gateway receiving the calls. This has changed in CUCM v8 with the introduction of an additional parameter in translation patterns: Route Next Hop By Calling Party Number.