Five Phases of a Gap Analysis

December 5, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

A gap analysis is a tool that ITIL recommends organizations use to compare their current state to some future desired state. Gap analyses are covered in the Continual Service Improvement (CSI) book. The idea of a gap analysis is to help an organization understand the path and commitments in terms of resources and time that it must make to achieve a particular goal.

Three Additional Aspects of a CSI Register

October 10, 2013 Michael Scarborough Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

My last post described a CSI Register as defined by the ITIL Continual Service Improvement book. In this post, I will dig deeper into some additional aspects of a CSI Register. I will discuss three important factors to creating a successful and useful CSI Register: accountability, the link to service level management, and prioritization.