collaboration | Training in Business

Leading Virtual Teams – Keys to Success

July 10, 2015 Michelle Moore Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In today’s global and technology-enabled environment, working in virtual teams has become the norm rather than the exception. Companies expect employees to collaborate and work in both formal and informal virtual teams and contribute in a productive way to business results. The issue is that working virtually presents a set of communication and leadership challenges that leaders have not had to deal with in the past.

Four Common Questions Students Ask in My Cisco Contact Center Express Classes

December 10, 2013 Steve Foy Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Frequently, questions come up in the Cisco Contact Center Express classes I teach concerning the ability of the system to perform this or that task. In this blog post, I will cover some of the more popular questions I get during class.