The Flame: Your company is releasing brand new software in a few months and you just found out about it. It’s your job to create the training materials for a worldwide audience.
The Inferno: The software, its functionality and the interface are not yet stable. The requirements, design and testing documents are nonexistent or out of date. Subject matter expert availability is limited.
Does this sound familiar? How do you respond to this kind of four alarm fire? Well, put on your firefighter’s suit and get ready to douse these flames with some practical tips and guidelines.
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