Why Customer Service Certifications Matter

There is good reason our society values a licensing/certification system. When one is licensed or certified, whether it is for operating heavy machinery or professionally to offer services, there’s a sense of assurance that the licensee has undergone extensive training and testing to be qualified for whatever operation or service is being performed.

Read more

Closing the Skills Gap: Why You and Your Company Need Workforce Transformation

If you’re a traditional IT specialist such as a systems administrator, developer or service manager, then you are probably already thinking about long-term career development. As more roles consolidate and functionality automates, you’ll likely have lots of questions. How do I get more strategic? How do I get closer to the business, and how do I add value so that I can’t be outsourced?

Read more