Big Data for the Learning Age

Today’s workplace is experiencing a serious skills gap that experts are predicting will only worsen. The combination of veteran workers retiring and new workers entering the workforce unprepared has organizations scrambling to find new ways to close the widening gap between open positions and qualified employees.

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Q&A: Understanding the Difference Between Incident Management and Problem Management

Attendees of our webinar “Understanding the Difference Between Incident Management and Problem Management” had a lot of great questions for the webinar host, Global Knowledge ITIL course director and ITIL expert Michael Scarborough. So great, in fact, we decided to share them, along with Michael’s great answers.

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Technical Certification + ITIL Foundation = Higher Salary in 2017

After tabulating results from our IT Skills and Salary Survey last year, we published our first “ITIL Bump” graphic showing that respondents saw an increase in salary when adding an ITIL certification to their existing certification. Below is an update to those figures based on results from our 2017 IT Skills and Salary Survey.

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