Elements of a Digital First Life, Desires and Readiness

In 2015, information, or data with meaning, has transitioned from a commodity to a utility. In the minds of those creating a digital first life — where information flows to and from those who need it without access or permission worries — information access is the thing. Just as you do not consider the source of the power when you turn on a light switch or charge your mobile device today, in a digital first life you may not know the source or the effort required to deliver information anywhere or anytime you need it.

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How ITIL Helps Organizations Maintain Consistency

The primary method that ITIL uses to encourage consistency is through the definition and management of processes for various IT service management activities. The purpose of a process is to define a series of repeatable steps that can be performed consistently, at a predictable level of cost, in order to produce a consistent and predictable […]

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