4 Ways to Incorporate Social Media into Your IT Support

Let’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.

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Top 10 Articles of 2014

It’s been a busy year in the training industry. Learning professionals have spent the year revamping old content to create fresh, new programs that appeal to a more versatile workforce. Organizations have focused on onboarding and knowledge retention strategies to more effectively manage the flow of information.

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Tis the Season to Give Thanks

The holiday season is a time to reflect, and a time to stop and think about all that we have to be grateful for. For many individuals, thankfulness is directed toward friends, family and all the cool gifts showered on us – that new smartphone, the latest fitness gadget or the kitchen appliance we’ve lived far too long without. Not many individuals, however, are sitting down at the table and sharing how grateful they are for their employees or colleagues.

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