Training in Business Resources and Trends
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Read moreWhat is a valid reason for configuring a list of backup servers on the Cisco AnyConnect VPN Client profile?
Read moreUsing a username and password combination is a common, modern everyday activity. We use it to log into a desktop or laptop at work, we log into various application systems to perform business tasks or we log into Software-as-a-Service (SaaS) applications remotely. For personal endeavors we use username/password combinations for Facebook, Flickr or other social media websites. The username and password authentication is generally “good enough” for these scenarios.
Read moreIt doesn’t matter if you work on a football field, a boardroom, cubicle or call center, each member of the team—from the CEO to the mailroom clerk—plays a vital role in an organization’s success each day, according to Joe Theismann, former quarterback for the Washington Redskins, Super Bowl XVII ring holder and International Avaya Users Group (IAUG) Converge 2015 keynote speaker.
Read moreInnovation and efficiency are easily derailed when you’re not aware of the battlefield. The age of agility forces us to track a lot of variables. Resilient types look ahead to innovate and diversify.
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