Understanding ITIL® Service Operation
In my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.
Read moreTraining in Business
Training in Business Resources and Trends
Top 6 Keys to Working Successfully in a Matrix Organization
As organizations look to do more with fewer resources and leverage scarce knowledge better across their entire organization, we see lots of companies moving to matrix structures. A matrix structure can be defined as “a mixed organizational form in which normal hierarchy is overlaid by some form of lateral authority or influence resulting in two chains of command — one along functional lines and the other along project lines.”
Read moreQuick Look at the PMBOK® Guide: Decision Tree Diagrams
In this blog series, we’ll get you up to speed on using the key tools listed in the PMBOK® Guide, including Decision Tree Diagrams.
Read moreCCNP Security Question of the Week: Authenticating ASDM Users
By default, how does the Cisco Adaptive Security Appliance (ASA) authenticate Adaptive Security Device Manager (ASDM) users?
Read moreHow Implementing the Internet of Things (IoT) Impacts Your Network
The impact on your network by implementing the Internet of Things (IoT) might seem fairly obvious by now. But there are some important factors you should consider before implementing the IoT in your network. The level of impact on your network is going to be dependent upon how and to what extent you deploy the IoT.
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