Customer Experience Next Corporate Battleground
Customer service, even technical support, can no longer be considered simply a cost center like maintenance and payroll, to be tightly managed and trimmed wherever possible.
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Training in Business Resources and Trends
PMP Formula of the Week: Risky Task
You are in the Executing phase of your project. As project manager, you receive weekly status reports on work progress from team members. In reviewing their input, you are particularly interested in two tasks: task 89 has an EST (estimated start time) of 45 and a LST (late start time) of 58 and task 101 has an EST of 64 and a LST of 51. Which of these tasks is riskiest?
Read moreWhy Your Annual Nurse Training Isnt Working
Every year, all across the country, hospitals and healthcare facilities must ensure that all nursing staff completes mandatory annual education.
Read moreWhy Your Annual Nurse Training Isnt Working
Every year, all across the country, hospitals and healthcare facilities must ensure that all nursing staff completes mandatory annual education.
Read moreCCNP Security Question of the Week: SSH Login
Which two configurations are needed to enable SSH login without a password on an IOS router?
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