­So You Want to Buy a Cloud

Your application developers have been saying they can increase performance by moving your application to the cloud. Your boss is saying, “We should be doing some of this cloud thing I keep hearing about.” Your peers have moved at least one critical piece of information processing to a cloud services provider. Sound familiar? Today it seems everyone at every level begins or ends every conversation with the word “cloud.” So you think it might be time to buy a cloud, but where do you begin?

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Understanding the Objectives of the Event Management Process

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

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