Sales Coaching for Improved Performance

Research shows that effective sales coaching can dramatically improve the performance of sales teams – in some cases driving up revenues by 20% or more.

But all too often, sales organizations find it challenging to develop a sales coaching program that’s embedded in a coaching culture.

Read this white paper and learn best practices and strategies for developing an effective sales coaching program for your organization.

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Thoughts about Delegation and Meetings

I was delivering an Effective Time Management class to a financial institution in North Carolina earlier this year. As we moved through the class material, we started talking about two of the most basic time savers (not really a good term to use because we cannot save time) — delegation and meetings.

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Tech Support Meet Customer Service

Mike owns a BMW R80/7 motorcycle and recently needed some repairs.

“Last time, I took it to XYZ Cycle Service, but I just can’t get myself to go back there,” he said. “They’re supposedly the best in town, but they were downright rude. They told me to just leave it and they’d get to it when they could. They acted as if even the simplest question was a huge imposition.”

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Cisco Provides Solutions as Organizations Prepare for IoT

By 2020, Cisco estimates that nearly 50 billion devices and objects will be connected to the Internet. That’s ten zeros! While only one percent of things in the physical world are connected today, more and more organizations, namely companies and governments, are deploying solutions for the oncoming Internet of Things (IoT) era.

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PMP Formula of the Week: Forecasting a Necessary CPI

Your project has not been performing well from the beginning from a budget standpoint. The project BAC is $1,000,000 and it is 50 percent complete from an Earned Value (EV) standpoint. The Cost Performance Index (CPI) is calculated to be 0.8. Your project sponsor wants to know what CPI the project must perform at for the last 50 percent of the project for the project to come in at budget. The answer, of course, is 1.2. The numbers used in this scenario allow the answer to be logically estimated. A CPI of 0.8 for the first half of the project and a CPI of 1.2 for the second half of the project averages out at a CPI of 1.0. But, what if the project data were not so rounded? The new project data is 46 percent of the work is complete, and CPI is 0.78 The project work is expected to continue, from a cost standpoint, to the project end similar to the first 46 percent What CPI must the project perform at over the last 54 percent of the work for the project to come in at budget?

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