What’s in a CSI Register?
ITIL describes a CSI Register in section 3.4 of the Continual Service Improvement book. This discussion will focus on the simple example of a CSI Register that’s provided in Appendix B of the CSI book.
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Training in Business Resources and Trends
Getting Referrals Without Asking For Them
Asking for referrals like anything can be tough for even the most confident consultant or trainer.
Read moreStatistically Speaking — Virtual Training Benefits
Facts and figures become more comprehensible through visualization. Our new series, Statistically Speaking, presents data from the IT and business industry, quickly and clearly through the use of infographics.
Read moreSuppliers in the Certification Development Marketplace
There are thousands of organizations, associations, institutions, companies and governments worldwide that offer certification. But, there’s little by way of a guide as to the suppliers that are available to service the certification development needs of these organizations.
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