You’ve determined that one of the services provided to external customers is no longer utilized to the extent it once was or providing the value it once was. Which process would help you to make this determination and decide what new service to offer in its place?
A. Service Level Management
B. Business Relationship Management
C. Service Portfolio Management
D. Strategy Management for IT Services
Related Course
ITIL Foundation
Related Certification
ITIL Foundation
ITIL Foundation Question of the Week Series
- ITIL® Foundation Question of the Week: Service Operation Stage Functions
- ITIL® Foundation Question of the Week: Service No Longer Used
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