Training in Business

How to Ensure Customer Service After Using Mobile Payment Systems

May 5, 2015 James Michael Stewart Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

One of the most frustrating experiences we all encounter when making any kind of purchase is when there is a need to contact customer service. I hate calling customer service. It always seems like I have to explain myself several times to different representatives. Then I’m told about solutions — which were obvious to me to begin with and which I have already tried — that don’t work. I’m often treated as if I don’t know what I’m doing and the fact that I have a problem is a personal affront to the customer service representative (CSR).

PMP Question of the Week: Conflict in the Project Team

May 4, 2015 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

You’re a project manager in a strong matrix organization where a newly hired, entry-level network analyst has been assigned to your project team. At a recent organizational social function, a ranking executive (not a direct beneficiary of your project) casually informs the analyst that they exhibit great potential and will go far in the organization. This increases the analyst’s sense of self-importance and, consequently, the analyst no longer assumes they need to follow your directives. What would be your next step in resolving the conflict with this person?

How the Hacker Force is like Duct Tape, Padawans

May 4, 2015 Bob Withers Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Gather ‘round my Padawans, master trainer knows that the hacker-chlorians are strong among many of you. As someone who has battled the dark side of the Hacker Force since the Internet’s days of screens-that-are-green, I will share my knowledge of the force.

Quick Look at the PMBOK® Guide: Precedence Diagram

May 1, 2015 Richard Perrin Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

In this blog series, we’ll get you up to speed on using the key tools listed in the PMBOK® Guide, including Precedence Diagram. While the PMBOK Guide puts an emphasis on performing the precedence relationship manually, there are a number of automated tools such as Primavera and Microsoft Project that enable the creation of precedence diagrams easily.

Finally, a Buzzword Worth Talking About!

May 1, 2015 Training Industry Articles Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

We know most companies think they’re delivering insights to help them win deals, but what actually constitutes a powerful insight? And what types of insights are most effective at differentiating your solution and defeating a prospect’s status quo bias? A recent Corporate Visions survey of more than 400 business-to-business marketers and sales professionals found that 81 percent of respondents believe they’re using an insights-based approach as part of their marketing and sales strategy.
How can you know if you’re using the right insights – whether you’re actually creating action or just recycling data? Download the eBook The Power of Visionary Insights to find out.