It’s tough to get much return on investment these days. Margins are tight and competition is tough. So the recommendation to invest in customer service, is often met with, “Yes, I know we should, but…” And then there are the excuses, “It’s too expensive,” or “It’s not in the budget.”
Read moreWhen I first learned that IBM was combining their Pulse, Innovate, and Impact Conferences into one mega-conference, I was prepared for a week of learning, conversations with customers and partners, networking opportunities, and of course an egregious amount of walking around the Mandalay Bay and MGM Convention centers. InterConnect 2015 delivered on all accounts; however, the Women’s Networking Panel & Reception, hosted Tuesday evening at the MGM, stood out to me as a source of some of the more memorable moments and valuable takeaways that I received while at InterConnect.
Read moreService management, as defined by ITIL® (formerly the Information Technology Infrastructure Library), is a complex topic that takes individuals years to master. While individuals may have difficulty mastering all aspects of the ITIL framework, organizations often have significant difficulty understanding how the ITIL best practices fit into their environment. ITIL consists of five core books, with each book focusing on a specific stage of the lifecycle approach to service management.
Read moreOne of the most significant new features in Windows Server 2012 is the Hyper-V Replica (HVR) capability. Hyper-V Replicas make it possible to copy Hyper-V virtual machines across a LAN or WAN even if you don’t have a failover cluster or shared storage between the virtual machines. Hyper-V fault tolerance and disaster recovery are therefore cheaper and simpler than ever before.
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