IT service management, as defined by ITIL, is a complex topic that takes individuals years to master. Consisting of five core books with each book focusing on a specific stage of the lifecycle approach to service management, ITIL is very detailed and at times can be difficult to understand.
Read moreLet’s face it, adopting new knowledge and skills on the job can be quite challenging, especially when employees are continually asked to upskill to meet the demands of the changing workplace. Training is typically made available, but what is often lacking is the structured support to allow employees to effectively transfer what they learned into actual performance on the job.
Read moreThe modern trainer faces a growing problem: the audience’s ever shrinking attention span and constantly divided attention. Let’s face it, as a trainer or teacher, you are unlikely to have the exclusive attention of your audience.
Read moreDynamic Access Control (DAC) in Windows Server 2012 lets you manage access to documents in ways that go beyond classic NTFS (New Technology File System) permissions. For example, if you want to allow a set of users in an office across the country or across the globe read-only access to files relating to the Wind Turbine Project, DAC can do the job.
Read moreIt’s no secret that successful employee skills training can boost performance, increase productivity, and close skill gaps.
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