How ITIL Helps Organizations Maintain Consistency

The primary method that ITIL uses to encourage consistency is through the definition and management of processes for various IT service management activities. The purpose of a process is to define a series of repeatable steps that can be performed consistently, at a predictable level of cost, in order to produce a consistent and predictable […]

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Empowering Self-Service Analysis with SAP’s BI Tools

Removing the technical complexity from report creation and data analysis is one of the leading tenets for business users when it comes to accessing data. For nontechnical professionals, a degree in computer science along with extensive knowledge in SQL is no longer a requirement in today’s BI landscape. That work can be left for the data scientists and BI/DW team. But for actual decision makers and their staff, retrieving information from the data warehouse (running queries and building reports) should be intuitive and an extension of their business knowledge.

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