Quick Look at the PMBOK® Guide: Critical Chain Project Management

In this blog series, we’ll get you up to speed on using the key tools listed in A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) — Fifth Edition, including Critical Chain Project Management. Critical Chain Project management is somewhat counterintuitive, so hang on to your hat. The outstanding feature of Critical Chain […]

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Big Data for the Learning Age

Today’s workplace is experiencing a serious skills gap that experts are predicting will only worsen. The combination of veteran workers retiring and new workers entering the workforce unprepared has organizations scrambling to find new ways to close the widening gap between open positions and qualified employees.

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Q&A: Understanding the Difference Between Incident Management and Problem Management

Attendees of our webinar “Understanding the Difference Between Incident Management and Problem Management” had a lot of great questions for the webinar host, Global Knowledge ITIL course director and ITIL expert Michael Scarborough. So great, in fact, we decided to share them, along with Michael’s great answers.

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