White Paper Maximize Your Sales Training Budget
This white paper from InfoPro Learning identifies four categories companies are investing in sales training.
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Security+ Question of the Week: Network Hardening
Which of the following tasks should generally not be performed when performing network hardening?
Read moreI’m a New Manager Now What
Newly promoted managers, whether they are sales managers, operations managers or technical managers, often come to the job with the same question: I’m a new manager! Now what do I do?
Read moreUnderstanding ITIL® Service Operation
In my last blog post I discussed three of the most important parts of the ITIL® Service Transition book. In this post, I will give the same treatment to the ITIL Service Operation book.
Read moreTop 6 Keys to Working Successfully in a Matrix Organization
As organizations look to do more with fewer resources and leverage scarce knowledge better across their entire organization, we see lots of companies moving to matrix structures. A matrix structure can be defined as “a mixed organizational form in which normal hierarchy is overlaid by some form of lateral authority or influence resulting in two chains of command — one along functional lines and the other along project lines.”
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