PMP Question of the Week: Lines of Communication
You need to calculate the lines of communication in your team. Which of the following formulas should you use?
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Understanding the Objectives of the Event Management Process
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Read moreCCNP Security Question of the Week: AnyConnect VPN Client
What is a valid reason for configuring a list of backup servers on the Cisco AnyConnect VPN Client profile?
Read moreMulti-Factor Authentication: When Usernames and Passwords Just Aren’t Enough
Using a username and password combination is a common, modern everyday activity. We use it to log into a desktop or laptop at work, we log into various application systems to perform business tasks or we log into Software-as-a-Service (SaaS) applications remotely. For personal endeavors we use username/password combinations for Facebook, Flickr or other social media websites. The username and password authentication is generally “good enough” for these scenarios.
Read moreSuccess Beyond A Super Bowl Ring, Lessons from IAUG Converge 2015
It doesn’t matter if you work on a football field, a boardroom, cubicle or call center, each member of the team—from the CEO to the mailroom clerk—plays a vital role in an organization’s success each day, according to Joe Theismann, former quarterback for the Washington Redskins, Super Bowl XVII ring holder and International Avaya Users Group (IAUG) Converge 2015 keynote speaker.
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