How ITIL Differentiates Problems and Incidents

One of the concepts that students in ITIL foundation classes sometimes have trouble grasping is the difference between an incident and a problem. In this series of blog posts, I will discuss the difference, and why the difference is important, as well as some practical examples of the differences between incidents and problems.

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How to Troubleshoot Cisco’s Dynamic Multipoint VPN (DMVPN)

Dynamic Multipoint Virtual Private Network (DMVPN) is a network solution for those that have many sites that need access to either a hub site or to each other. It was designed by Cisco to help reduce the complexities in configuring and supporting a full mesh of VPNs between sites. There are other vendors that now support DMVPN, but Cisco is where it started.

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