4 Ways to Incorporate Social Media into Your IT Support

December 23, 2014 Guest Authors Cisco, Cloudera, Featured, Professional Development, Project Management, Routing & Switching, Technology, Training in Business

Let’s face it, Facebook is by far the most popular mobile app, with Instagram and Twitter not too far behind. It’s not surprising that these social media sites have become a prime location for end users to voice their technical questions and frustrations or reviews of organizations, brands, products or even your IT service desk.